Web pages were not being displayed within any browser, but I was getting internet access (i.e. Windows Update and Messenger were ok). This led me to suspect some sort of firewall issue, and disabling Kasperksy allowed the internet to work fine. A re-install of Kaspersky made no difference.

So with Kaspersky disabled, I’d got the web browsers working and I downloaded the manual update files. Configured to do the manual update which processed three files and then failed with the same error.

But I’ve never had these problems with Kaspersky before, so was starting to get doubts about this normally great piece of software. I couldn’t find anything relevant on their forums with the search terms I was using. Luckily the client had mentioned to me that the laptop did have Norton pre-installed on it before he installed the Kaspersky… apparently Kaspersky had reported that it removed Norton. A bit of internet surfing later and I came across a thread that pointed the finger at Norton, which I have to say came as no surprise and I really should have started out on that track.

I ran the Norton Removal Tool and hey presto, I can surf the net with Kaspersky fully enabled and the updates downloaded and installed fine.

Job done (curses to you, Norton).

P.S. If you need to download the NRT, go here. If the link is broken, please let me know, then Google “norton removal tool” and look for the symantec site.

Related posts:

1. Internet Security – Personal Considerations
2. Internet Security – Protecting Your Family
3. Error “The local policy of this system does not permit you to logon interactively” on XP Home